Facilities Management Solutions respects our clients’ privacy and is committed to maintaining the privacy and confidentiality of the data we collect. The purpose of our Privacy Statement is to demonstrate our firm commitment to the privacy and protection of all persons who provide data for input into facilify. This Privacy Statement describes the ways we collect information from and about our clients, and what we do with the information, so that you may decide whether or not to provide information to us.
By visiting facilify websites or otherwise providing your private information to facilify via any other means, you are accepting and consenting to the practices described in this Privacy Statement.
For purposes of this Privacy Statement, the term “visitor” includes visitors to our websites who are not yet customers, those who become customers, as well as those who do not become customers; whether you upload information to our websites, download it, or are merely visiting our websites. You can choose not to provide certain information when using our websites but then you might not be able to take advantage of many of its features.

What do we collect and where?
The information we collect may include personal information, such names, contact information, IP addresses, telephone conversations, product and service selections and orders or other things that identify someone individually.
Generally, we may collect information about you in the following manners:

  • you may provide your personal information to us via email or other written correspondence, telephone calls, web based forms, or other means;
  • we use automated technical means to collect information about all website visitors; via third party providers.

When you visit our website, our server logs your IP address (unique network addresses), the time and duration of your visit, and the time and duration of the pages you view.

Personal information
We may use your information to process your service requests, handle orders, deliver products and services, process payments, communicate with you about orders, provide access to secure areas of the website, recommend merchandise and services that might be of interest to you, to personalize your visit to our Website, and to enable us to review, develop, and continually improve the products services and offers we provide online. We also use this information to prevent or detect fraud or abuses of our website and to enable third parties to carry out technical, logistical or other functions on our behalf.

Contact information
We reserve the right to use visitor information to send information about our company to visitors and to get in touch with them when necessary. We also use the information we collect to improve the content of our websites and as training aides for our employees.

Disclosure of personal information
Personal information we gather is for internal use only and we will not authorize the release of this information to anyone outside of Facilities Management Solutions (except to third party service providers to facilify who perform functions on our behalf but in such event personal information will only be shared to the extent reasonably necessary to perform their functions and they will not be authorized to use it for any other function), unless you have consented to such disclosure.
Should you breach our terms and conditions, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. In particular, we may release the information we collect to third parties when we believe it is appropriate to comply with the law, to enforce our legal rights, to protect the rights and safety of others, or to assist with industry efforts to control fraud, spam or other undesirable conduct.
We may release the information we collect to third parties, where the information is provided to enable such third party to provide services to us, provided that the third party has agreed to use at least the same level of privacy protections described in this Privacy Statement, and is permitted to use the information only for the purpose of providing services to us.

Security of your secure information
Facilities Management Solutions is committed to industry best practices approaches concerning security measures to prevent the loss, misuse and alteration of the information in our possession. We use various security measures to protect the information we collect, as appropriate to the type of information, including encryption, firewalls, and access controls. We store information you provide to us on a computer system located in a controlled facility with a limited access. Visitor textual information is encrypted during transmission, our company databases are accessible only by facilify employees, contractors and agents on a need to know basis and who have entered into and are bound by a confidentiality and nondisclosure agreement with facilify

Data integrity
Data we collect is relevant for the purposes for which it is to be used. Facilities Management Solutions takes reasonable steps to ensure that data is reliable for its intended use, accurate, complete, and current.

Inquiries or complaints
If you have a question or complaint about this Privacy Statement or our information collection practices, please contact us at help@facilify.com. We will investigate the matter and are committed to resolve any privacy concerns that you may have.

Changes
Our business changes constantly and our Privacy Statement may also change from time to time. You should check our website frequently to see recent changes, however, we will never materially change our policies and practices to make them less protective of personal information collected in the past without your prior consent. This Privacy Policy was last updated on August 19, 2013.